Responsible Gaming at Richmama Casino – Play Safe

Introduction

At richmama casino, we believe gaming should always be an enjoyable pastime. Responsible gambling means playing with awareness, keeping your finances under control and ensuring that casino entertainment never interferes with your well-being. We are committed to providing a safe environment where you can make informed choices and seek support if you ever feel play is getting out of hand.

Self-Assessment

Recognising potential issues early can help you stay in control. Consider these signs of problematic gambling:

• Chasing losses by placing larger or more frequent bets
• Neglecting work, family or social commitments to gamble
• Feeling agitated or restless when unable to play
• Borrowing money or selling possessions to fund play
• Lying about time or money spent gambling
• Using gambling as an escape from stress, anxiety or depression
• Increasing bets to achieve the excitement you once felt

Tools & Limits

We offer a range of controls designed to help you play responsibly:

• Deposit Limits: Set daily, weekly or monthly spending caps.
• Session Limits: Choose how long you want to play in one session.
• Reality Checks: Receive periodic reminders about your play time and expenditure.
• Self-Exclusion: Temporarily or permanently block access to your account.

How to Self-Exclude

If you decide that a break is necessary, follow these simple steps:

• Log in to your richmama casino account.
• Visit the “Responsible Gambling” section under your profile settings.
• Select “Self-Exclusion” and choose the duration that suits you.
• Confirm your choice—access will be blocked immediately for the selected period.
• Contact support if you wish to lift the exclusion once the period ends.

External Help & Resources

Professional support is available if you need extra guidance:

• Gambling Help Online: 24/7 web chat and phone service at 1800 858 858.
• Gamblers Anonymous: Peer support meetings nationwide. Visit gamblersanonymous.org.au for details.
• Lifeline: Confidential crisis support 24/7 at 13 11 14.

Contact

If you need help, contact our support team:
Email: [email protected]