Privacy Policy

Introduction

At richmama casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains who controls your data, what information we collect, how we use it, and your rights. This policy applies to registered and guest players accessing our services from Australia. By using our site, you agree to the terms described herein.

Information We Collect

We gather two main categories of data:

• Personal Data: name, email address, date of birth, residential address, payment details.
• Technical Data: IP address, cookies, device identifiers, browser type, operating system.

How We Use Your Information

We process your data for the following purposes:

• Account Management: verifying identity, maintaining your profile, and providing customer support.
• Payments: processing deposits, withdrawals, and transaction history.
• Legal Compliance: adhering to Curacao licensing rules, anti-money laundering laws, and responsible gambling requirements.
• Fraud Prevention: monitoring suspicious activity to safeguard your account and our platform.
• Marketing: sending promotional offers and updates. You may opt out of marketing communications at any time by contacting us or clicking the unsubscribe link in our emails.

Legal Basis for Processing

As richmama casino operates under Curacao license, we comply with local data protection laws. Though GDPR does not directly apply to Australian players, we adhere to international best practices for lawful processing, including your consent and our legitimate interests in providing and securing gaming services.

Data Sharing

We do not sell your personal data. We may share your data with:

• Payment processors and banking partners
• KYC and identity verification providers
• Regulatory and licensing authorities

Data Retention

We retain your information for as long as necessary to fulfill legal obligations, resolve disputes, enforce agreements, and for reporting requirements under Curacao law. After this period, data is securely deleted or anonymised.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Ask for deletion of your data, subject to legal obligations
• Obtain a copy of your data in a portable format
• Object to or restrict certain processing activities

Cookies

We use cookies and similar technologies to enhance your experience. For details, please see our Cookie Policy.

Security

We employ industry-standard encryption, secure servers, and rigorous staff training to protect your information against unauthorised access, alteration, or disclosure.

Contact & Updates

For questions about this Privacy Policy or to exercise your rights, email us at [email protected]. We may update this policy occasionally; the date of the latest revision will appear at the top of this page. Continued use of our services constitutes acceptance of any changes.